Server Management
We are available 24 hours a day, 7 days a week whether you are on vacation or out of the office. We’ll feed your servers with updates or fixes when needed. If you are attacked, flooded under traffic or your server is out of control, just call us and we will help !
Our packages will allow you to reduce the management costs related to your servers, provide you with backup space, monitoring, software work time and allow you to feel secure knowing that someone is always there to assist you in case of an emergency.
Available packages
| Specifications | Level 1 | Level 2 | Level 3 | Level 4 | Level 5 | |
|---|---|---|---|---|---|---|
Managed Hosting Services & Assistance |
Our highly proficient support
staff will help you out with
software installation,
configuration and issues.
|
15min | 60min | 90min | 120min | 120min |
Managed Backups |
We provide completely automated
and managed backups and offers a
free 1GB package for you to
start with. Once the backup is
configured, you will receive a
daily email report to confirm
the backups are running and to
detect errors. Backup service
will be configured only upon
request.
|
1GB | 10GB | 20GB | 50GB | 50GB |
24/7 Emergency Support |
You can use your monthly managed
hosting services work time for
emergency support 24 hours per
day, 7 days per week.
|
Yes | Yes | Yes | Yes | Yes |
Ping Monitoring |
Your server response time is
monitored and an email
notification is sent if any
error is detected.
|
Yes | Yes | Yes | Yes | Yes |
Monitoring of server services with email notification |
Monitoring of your server's
services ensures that your web
server, mail server, dns server,
database server or any other
server software you use is
always up and running. When an
error is detected, you are
notified by email.
|
0 | 0 | 5 | 10 | 10 |
System and Log Files Monitoring |
We monitor and inspect your log
files for possible intrusion
attempts and errors in order to
detect potential security
threats or server problems.
|
x | x | x | Yes | Yes |
« Bad Surprise » Insurance |
The «Bad Surprise» Insurance
protects you against viruses,
worms, defective softwares or
any unforeseen event that would
have the effect of requiring the
reinstallation of your server
and its operating system. If
this occurs and you are covered
by the Bad Surprise insurance,
reinstallation will be free of
charge.
|
x | x | Yes | Yes | Yes |
Preferential Hourly Rate |
Holders of Level 3, 4 and 5
management plans automatically
benefit from a preferential
hourly rate for Software Work
Time exceeding the limit
included in their plan or for
emergency Software Work Time
requests.
|
x | x | Yes | Yes | Yes |
O/S Security Updates |
We verify the availability of
the latest security updates and
sends you a notification to see
if you are interested to have
them installed.
|
x | x | x | Yes | Yes |
Security Vulnerabilities Updates |
We verify the availability of
the latest supported software
updates and sends you a
notification to see if you are
interested to have them
installed.
|
x | x | x | Yes | Yes |
Security Audit |
The Security Audit is a yearly
server security report that
gives the customer a complete
overview of the security
vulnerabilities associated with
their server's configuration.
Once the report is produced, our
team can use your managed
services work time to fix the
issues or enhance the security
of your server.
|
x | x | x | x | 1/yr |
Software Firewall Management (Linux) |
The IP Table Software firewall
is installed on the server, and
we take good care to make the
proper adjustments according to
the customer's needs.
|
x | x | x | Yes | Yes |
Server Resources Monitoring |
Server resources Monitoring
ensures that your applications
do not take too much resources
in terms of memory and CPU. The
notifications are sent by email.
|
x | x | x | x | Yes |
24x7 Monitoring, Notification, and Response |
Monitoring, notification and
response service offers complete
peace of mind. When this service
is enabled, We will monitor and
respond to fix, within 15
minutes, any issue that is
reported by the monitoring
system.
|
x | x | x | x | Yes |
| Prices | Level 1 | Level 2 | Level 3 | Level 4 | Level 5 | |
First server |
Free | $50 / month | $99 / month | $199 / month | $249 / month | |
Additional servers |
Free | $25 / month | $49 / month | $99 / month | $125 / month | |
| Additional rate | $ 100 per hour | $ 100 per hour | $ 100 per hour | $ 100 per hour | ||
| Mail Server support | $125 / month | |||||